![microsoft sccm support group microsoft sccm support group](https://d3n0h9tb65y8q.cloudfront.net/public_assets/assets/000/002/571/original/What_is_SCCM.png)
Logs tab: Choose one or more entries in the list, and select Open. View the types of data that Support Center collects by default:Ĭonfiguration Manager client configuration Select Open bundle, browse to the bundle file, and select Open.Īfter Support Center Viewer processes the file, switch to each available tab. This action can happen on any computer with Support Center. Step 2: View the data bundle using Support Center Viewer By default, the file name is similar to the following example: Support_c885cdfed3c7482bba4f9e662978ec07.zip. Save the troubleshooting bundle file (.zip) to a folder on the computer.
MICROSOFT SCCM SUPPORT GROUP WINDOWS
For example, Windows install, network adapters, and system services. Operating system: Information about the computer. For example, the version, the assigned site and management point, and if it's internet facing. It also includes log files for client setup, by default in C:\Windows\ccmsetup\Logs.Ĭlient configuration: Information from the Configuration Manager client. On the Home tab of the ribbon, select Collect selected data.īy default, Support Center only collects the minimum data set:Ĭlient log files: All log files from the Configuration Manager clients, by default in C:\Windows\CCM\logs. Go to the Start menu, in the Microsoft Endpoint Manager group, select the option based on your site version:įor version 2103 and later: Select Support Center Client Data Collector.įor version 2010 and earlier: Select Support Center.
MICROSOFT SCCM SUPPORT GROUP INSTALL
Install Support Center on the Configuration Manager client. Step 1: Create a data bundle on a local client For more information, see Support Center - Install. This file is on the site server at cd.latest\SMSSETUP\Tools\SupportCenter\SupportCenterInstaller.msi. Local administrative rights to a Configuration Manager client Provide the bundle to a support technician who uses Support Center Viewer. It can include other types of data such as registry settings and client configurations. The bundle doesn't only contain log files. This ability includes accessing remote clients.Ĭreate a complete troubleshooting bundle file (.zip) that captures the client state. It can also be used in just a few minutes to capture the state of a Configuration Manager client computer. Support Center has powerful capabilities including troubleshooting and real-time log viewing. Applies to: Configuration Manager (current branch)